Refund Policy

1. Overview

SharkAll sells access to a subscription based service. This policy explains what happens to your money when you cancel, and the specific cases where we issue a refund. We would rather be clear here than vague: apart from the limited cases listed in section 4, subscription charges are non refundable, and you keep full access to everything you already paid for.

2. Subscriptions and Billing

• The Free plan costs nothing, so there is nothing to refund
• Paid plans (Pro and Agency) are billed monthly or yearly in advance
• Paid subscriptions renew automatically at the end of each billing cycle until you cancel
• You are charged the full amount for each cycle, and that payment covers the entire cycle

3. Cancelling Your Subscription

You can cancel at any time from the subscription page in your dashboard, without contacting us. Cancelling does not end your paid access immediately. Here is how it works:

• You are not charged again after you cancel
• Your paid features stay active until the end of the period you already paid for
• When that period ends, your account moves down to the Free plan automatically
• Unused days in the current period are not refunded and are not credited to later periods

Example: if you pay for monthly Pro on the 1st and cancel on the 10th, you keep Pro until the end of that month and are not billed again. The remaining 20 days are the part you already paid for.

4. When We Issue a Refund

We review the following cases and refund them when we can confirm they happened:

• You were charged twice for the same billing period
• You were charged after a cancellation that took effect before the renewal date
• A charge appeared on your account that you did not authorize, which we investigate together with you
• You upgraded and were billed incorrectly for the change

Refunds are not issued because a plan did not fit your needs, because you did not use it, or because you changed your mind mid cycle. Use the cancellation flow in section 3 for those cases and you will never be billed again.

5. How to Request a Refund

Email us at official.sharkall@gmail.com with the subject line "Refund request" and include:

• The email address on your SharkAll account
• The date and amount of the charge
• The last four digits of the card or the payment method used
• A short description of what went wrong

We aim to reply within two to five business days. Please submit requests within 30 days of the charge you are asking about.

6. How Refunds Are Paid Back

When we approve a refund, it is sent back to your original payment method. We do not pay refunds out as credit, gift cards, or transfers to a different account. Card refunds normally reach you within 10 to 15 business days of us issuing them, depending on your bank. Charges processed through our payment partners (Paddle for international payments and Paystack for payments in Africa) are routed back through those same partners, so the amount you see credited is the amount you were charged, in the same currency.

7. Price Changes

We may change our prices from time to time. If a price changes, the new amount applies at your next renewal, not to the cycle you are currently in. If you do not want the new price, you can cancel before that renewal and keep access until the period you already paid for ends.

8. Contact Us

Questions about this policy, or about a specific charge, go to official.sharkall@gmail.com. You can also reach us from the contact page.